At www.runinfinitygame.com, we focus on providing instant digital endless runner games. This policy aims to explain our digital delivery process and ensure all global users have a clear and transparent understanding of the relevant information.
1. Delivery Method
Our service is entirely digital. We do not provide physical goods and require no physical shipping.
Process: After a successful transaction, the digital game files or a unique access link will be sent to the email address you provided during checkout.
Completion: Delivery is considered complete and the transaction is closed once the email containing the digital assets has been sent or the game content has appeared in your account control panel.
2. Delivery Time
Instant Delivery: Our system is designed to ensure access is available within minutes of payment confirmation.
Email Confirmation: If you do not see a confirmation email in your inbox, please check your spam or junk mail folder. If there is a delay of more than one hour, please contact our customer support team.
3. EU Right of Withdrawal (Important)
According to the EU Consumer Rights Directive and relevant local regulations:
By purchasing our digital game content, you expressly agree to immediate delivery.
You expressly acknowledge and agree that once digital delivery has commenced (e.g., links have been sent or files have been accessed), you will waive your 14-day withdrawal right and will no longer be entitled to “no-reason” returns or refunds.
4. User Responsibilities
To ensure successful delivery and a smooth gaming experience, users must:
Provide a valid and frequently used email address.
Ensure their web browser and internet connection meet the basic requirements for running parkour-style digital games.
Check their email settings to ensure they are not blocking automated emails from our domain.
5. Non-Delivery and Assistance
If you encounter any problems accessing digital content or if provided links are not working properly, we are happy to assist you.
Official Customer Service Email: parkour@runinfinitygame.com
Processing Time: Please leave a message with your order details. Our team will investigate and respond within 24 hours to ensure you can enjoy the game.
