Thank you for choosing www.runinfinitygame.com. We are committed to providing you with a high-quality digital entertainment experience through our endless runner game. Since our products are delivered digitally, the following policy applies to all purchases.
1. Digital Nature of the Service
Our products are digital content. Unlike physical goods, digital assets cannot be “returned” once the access link or file is sent to your email address.
All transactions are considered one-time purchases and grant a limited license of use.
The transaction is complete once the digital content begins delivery.
2. No Refund Policy
Generally, we will not offer refunds once the digital game link or file is sent to you.
By completing a purchase, you acknowledge and agree that, as the service is fully performed immediately upon delivery, you will forfeit your right of withdrawal under EU consumer regulations.
We do not offer refunds for changes of mind, accidental purchases, or loss of interest in the game after gaining access.
3. Exceptions: Functional Bugs
We are committed to ensuring that the game mechanics function as intended. We only consider refund requests in the following specific circumstances:
Critical Functional Defects: If the digital content contains verified operational errors or major defects that prevent the game from functioning as expected, and our team is unable to fix the issue within a reasonable timeframe.
To report a functional issue, you must provide a detailed description of the error you encountered.
4. Refund Request Process
If you believe your situation falls under the exception for functional defects:
Please contact our support team within 48 hours of your purchase.
Please provide your order number and the email address used for the transaction.
Our team will review your request to determine if a functional defect exists.
5. Unauthorized Transactions
We encourage users to safeguard their accounts and payment methods. We take payment security seriously. In the event of an unauthorised transaction, please contact us immediately. We will cooperate with payment providers to investigate and provide necessary transaction logs to resolve the issue.
6. Contact Us
For any questions regarding our refund policy, or to report any issues with game access, please contact:
Email: parkour@runinfinitygame.com
Response Time: We strive to review all inquiries and provide solutions within 24 hours.
